Terms & Conditions

1. About OJIO OJIO is a classifieds marketplace that helps buyers discover listings and contact sellers. Sellers provide the items, descriptions and prices. An OJIO listing is not a guarantee of ownership, authenticity, condition or availability. Buyers and sellers are responsible for agreeing on their item transaction, inspection, delivery and payment. 2. Your account Provide accurate account and contact information and keep your password and login access private. Do not impersonate another person, use someone else’s contact details or create accounts to evade restrictions. You must sign in to use the marketplace and publish an ad. Tell support if you suspect unauthorised account use. 3. Listing responsibly Only advertise items or services you are entitled to offer. Use the correct category, honest photos, an accurate price and a clear description of condition and defects. Do not post stolen or counterfeit goods, unlawful or restricted products, fraudulent offers, abusive content, spam or material that infringes another person’s rights. Remove or mark a listing sold when it is no longer available. 4. Chat and safe trading Use chat and seller contact details only for genuine marketplace enquiries. Do not harass users, send scams or collect their information for unrelated purposes. Inspect items before paying and meet in a safe public place. Never share passwords, OTPs or payment PINs. OJIO does not provide escrow or guarantee payments made directly to a seller. 5. Moderation Listings may be reviewed, rejected or removed for policy violations. Account access may be restricted for misuse. Report suspicious listings or conduct through the available reporting or support options. Contact support if you believe a moderation decision is incorrect. 6. Free posting and premium packages Free posting is subject to the quota and reset period shown in the app. If your free allowance is exhausted, you can wait for its reset or purchase an available package. Check the displayed price, ad allowance, validity and benefits before paying. Premium or Diamond badges indicate an active eligible paid package; they do not independently verify a seller’s identity or an item’s quality. Badges end when eligibility expires. 7. Wallet and online payments The OJIO wallet holds service credits for eligible OJIO premium purchases, not for buying listed goods from other users. It is not a bank account or a seller-payout service. Razorpay processes online payments. Wallet credits and paid benefits require server-confirmed payment; opening or closing checkout is not proof of payment. Failed or cancelled payments must not grant credits or benefits. Wallet purchases require sufficient available balance. Test-mode payments are not real payments. 8. Payment problems and refunds If a payment is debited but the wallet or package is not updated, check its status and contact support with the order or transaction reference. Do not send your payment PIN, OTP or full card details. Any correction must follow verification of the payment and existing credit or benefits to avoid duplicate awards. The client’s refund and cancellation terms are awaiting confirmation; this draft does not establish a refund deadline or a no-refund rule. Applicable consumer rights are not waived. 9. Privacy and service availability Read the Privacy Policy for information about account details, listings, location, chat, payments and notifications. Network outages, maintenance or third-party service failures can temporarily affect features. No wording here guarantees uninterrupted service or excludes rights and obligations that applicable law does not allow to be excluded. 10. Questions and updates Use the Help & Support section for the support information available in this build. The operator’s legal name, verified contact and final terms will be added after client confirmation. Review the updated terms when a new version is published.